Refund policy

Effective Date: July 1st, 2025

We want you to be happy with your purchase from Orno. If something isn't right, we're here to help.

This policy outlines how we handle returns, refunds, and exchanges in accordance with Australian Consumer Law.

1. Change-of-Mind Returns

We accept change-of-mind returns for unused products within 14 days of delivery, provided:
- The item is in original, unopened packaging
- It is in resellable condition
- You can provide proof of purchase

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

To request a return, please contact us at: hello@orno.au

2. Faulty or Damaged Products

If you receive a product that is faulty, damaged, or significantly not as described, you're entitled to a refund or replacement under Australian Consumer Law.

Please email us at hello@orno.au within 7 days of receiving the item with:
- Your order number
- A description of the issue
- Photos of the product and packaging (if damaged)

We will assess your request and arrange a refund, replacement, or store credit where appropriate.

3. Refunds (If Applicable)

If your return is approved, your refund will be processed to your original method of payment within 5–10 business days. You’ll receive a confirmation email once the refund is issued.

4. Exchanges

We don’t offer direct exchanges. If you’d like to swap a product, please request a return and place a new order once the original item is approved for refund.

5. Shipping Costs

- Original shipping charges are non-refundable unless the item is faulty or incorrect.
- You are responsible for return shipping costs for change-of-mind returns.

We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.

6. Non-Returnable Items

We cannot accept returns on:
- Opened cables or chargers that have been used
- Sale or clearance items (unless faulty)
- Gift cards

7. Contact Us

If you have any questions about your return, please reach out to us:

Email: hello@orno.au  
Website: orno.au  
Location: Australia