Frequently Asked Questions

Product Questions

Are Orno products compatible with my device?

Yes — all Orno chargers and cables follow universal standards like USB-C and Qi wireless. Just check your device’s port or wireless charging support.

What’s the difference between Snap 5 and Flow 45?

Snap 5 is a 5000mAh magnetic wireless power bank, ideal for everyday carry. Flow 45 is a 45W USB-C wall charger designed for fast, reliable charging at home or while traveling.

Are the Flow Cables fast charging?

Yes — all Orno Flow Cables support up to 100W USB-C Power Delivery (PD), suitable for phones, tablets, and even laptops.

Orders & Shipping

How long will shipping take?

We ship from our Australian warehouse. Orders typically arrive within 2–7 business days depending on your location.

Where do you ship to?

We currently ship across Australia and New Zealand. More international regions coming soon.

How do I track my order?

Once your order ships, you'll receive an email with your tracking number and a link to track your package.

Returns & Support

Can I return my order?

Yes — we accept returns within 30 days of delivery. The product must be unused and in its original packaging. Visit our Returns page for details.

What if my item is faulty or damaged?

If your item arrives faulty or damaged, contact us at support@orno.au and we’ll make it right.

How do I contact support?

You can reach us at support@orno.au. Our team is available Monday–Friday, 9am–5pm AEST.