Privacy policy

Effective Date: July 1st, 2025

At Orno, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (orno.au) or make a purchase from us.

By using our site, you agree to the terms of this policy.

1. What We Collect

We may collect the following personal information:
- Name
- Email address
- Shipping and billing address
- Phone number
- Payment details (processed securely via our payment providers)
- Order history
- Device and browser information (via cookies and analytics tools)

2. How We Use Your Information

We use your information to:
- Process and fulfil orders
- Send order updates and receipts
- Communicate with you (e.g. support, launches, promotions)
- Improve our store and product experience
- Comply with legal and tax obligations

We do not sell your personal information to third parties.

3. Marketing Communications

With your permission, we may send you emails about new products, launches, and other updates. You can unsubscribe at any time by clicking the link in the footer of our emails or by contacting us directly.

4. Shopify

Our store is hosted on Shopify Inc. They provide the ecommerce platform that allows us to sell our products to you. Your data is stored securely through Shopify’s data storage and databases.

For more, see Shopify’s privacy policy: https://www.shopify.com/legal/privacy

5. Cookies

We use cookies and similar technologies to enhance your browsing experience, analyse traffic, and provide relevant marketing. You can adjust cookie preferences in your browser settings.

6. Third-Party Services

We may use third-party services like Google Analytics, Klaviyo (email), or Meta Pixel to understand customer behaviour and improve our offerings. These services may collect anonymised data via cookies.

7. Your Rights

If you are located in Australia, you have rights under the Privacy Act 1988, including the right to:
- Access and update your personal information
- Withdraw consent
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To request access or correction of your data, contact us using the details below.

8. Data Security

We take reasonable precautions and follow industry best practices to protect your information. However, no method of transmission over the Internet is 100% secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will take effect upon posting on the website. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this policy or how we handle your data, please contact us at:

Email: hello@orno.au  
Website: orno.au  
Location: Australia